Our goal is to provide service when you need it! We know that plumbing problems don’t always happen during normal business hours. We will respond to a call as soon as we are available which is usually within a few hours.
Sump pump not working and basement is flooding
If your sump pump is not running and you have water in your basement there are a few things you can try before you call the plumber to replace the sump pump.
1. Check the power supply, make sure the cord is plugged. If the outlet is a GFCI, it may need to be reset.
2. Check the breaker box. Make sure that all of the breakers are all the way to either the on/off position. If a breaker is in between on/off and moves freely toward the off position the breaker has tripped and needs to be reset. If the breaker resets again you need to STOP and call a service professional.
3. Manually raise the sump pump float to see if the pump will kick on. A sump pump knows when to turn on when the float rises to a certain level. The float can sometimes look like a small buoy and should be free to move vertically.
4. Unplug the sump pump and remove from pit. Take the bottom cover off the pump and make sure the sump pump impeller can move freely.
Can’t shut off the water from your basement
You should first try to locate the shut off where the supply first enters the house. If for some reason this will not work or cannot be located, in an emergency you can shut the water off from outside the house.
The bolt that holds the curb stop on is a five sided bolt that doesn’t appear to line up with a crescent wrench. Only 3 points need to line up in order to loosen and remove the lid. The shut off in the yard may need to be reached with a curb stop key but can usually be accessed by laying on your stomach and reaching into the pit.
For many older neighborhoods the shut off outside the house be accessed with a water meter key.
If you are having trouble finding your main shut off it’s probably because your basement is finished. I usually start with the water heater and follow the cold line back as far as I can. This will tell you the direction it’s headed. The main shut-off in most newer homes is usually about 4′ off the floor on the front exterior foundation wall. It’s usually on the opposite side of the garage and are often covered up by cabinet doors and access panels.
Call (913) 432-3258 if you have a plumbing emergency
We may not be able to come out in the middle of the night on every occasion but we have no problem working after normal business hours. We use a flat rate pricing for sump pumps, common water leak repair, and water heaters. We do not charge extra to work after normal business hours.
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